Overview
This program develops customer service skills. It covers the fundamentals, effective communication, complaint handling, building positive customer relationships, and the standards of service excellence.
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Training Courses
Customer Service
A course in customer service skills and service excellence.
5 days25 training hours
What you'll learn
- Customer service fundamentals + ethics
- Effective communication across personality types
- Professional complaint handling
- Building long-term customer relationships
- Service excellence standards